To lookup the status of your order,click here! If you have an kechenfs.com account, you can log in and view order status and tracking on the My Dashboard page, under recent orders. It typically takes 1-3 business days for an order to ship. If you need further assistance, pleaseclick here to email us.

Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via phone or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.

U.S. orders can be exchanged online or in-store within 30 days of delivery. Please review the Return Policy.

We will gladly accept unworn, unwashed, unaltered and unused merchandise in sellable condition for a full refund within 30 days of purchase. We do not accept returns from 3rd party retailers at this time. To see full policy, including details on returns online, in store, and international ordersclick here.

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items. Remember, shipping is free!

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, you can return or exchange your item once it arrives. Please review theReturn Policy.

You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.

Shipping estimates are provided by UPS and DHL. We have been advised that some customers may experience delays due to COVID-19 safety protocols. Sorry for the inconvenience!

No, we do not. If your order somehow passes our system with a PO Box address, this will cause delays.

kechenfs e-Gift Cards are valid for purchases online and in-stores. Restrictions apply.

kechenfs comes out with new collections each season. If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item.

Sorry, kechenfs does not offer price matching or adjustments at this time.

All orders placed Monday-Friday before 12pm PT/3pm ET will ship the same business day. All orders placed after the cut off time will ship the following business day. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.

Shipping estimates are provided by UPS and DHL. We have been advised that some customers may experience delays due to COVID-19 safety protocols. Sorry for the inconvenience!

We use DHL Express for all international shipments. Average total transit time is 1-7 business days. However, delays can occur in transit or due to holds at your local customs office, so it may take longer for an order to be delivered.

Please ensure to provide a shipping address that DHL Express is capable of delivering to. We will not be liable if DHL is unable to make delivery to the shipping address provided

Some countries impose a value limit on international shipments. If your order is above the limit for your country, your order may be shipped as multiple shipments with separate tracking numbers. Contact your local customs office for more information on the value limits for your country.

When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.

Yes. kechenfs Yoga is not responsible for lost or stolen packages.

Sorry not at this time.

To lookup the status of your order, click here!

Or log in to your kechenfs account.

Under your Account Dashboard, you will find all of your recent orders.

Click the "View Order" link to the right of the order you wish to track.

You can view order details and track your order by clicking the "Track Your Order" link.

Free shipping valid in the continental United States for UPS Ground and internationally for the Premium shipping option. If you choose another shipping method, regular charges will apply. To participate, select the free shipping option displayed at checkout. Please note, at this time we do not offer weekend delivery on express shipping options.

For more information on how to return an item, please visit our Returns & Exchanges pagehere.

Not at this time. If your order somehow passes our system with a PO Box address, this will cause delays.